The government is all set to launch the Universal Pakistan Emergency Helpline (PEHEL) – 911 in the first week of October 2021, in a bid to curb the rising rate of crimes in the country and ensure timely action against the criminals.
In this regard, the Prime Minister Imran Khan has directed the concerned authorities to complete the necessary work required and commence the service as soon as possible. The premier said this while he was presiding over a meeting on the establishment of PEHEL-911.
During the meeting the PM was informed that all the necessary work including inter-provincial liaison has been completed and the helpline will be ready for regular opening by the first week of October 2021.
The 911 emergency helpline will merge all the existing helpline numbers into one. It was earlier reported that the said helpline is a multi-billion dollar scheme and it is being introduced to end the confusion of people regarding which helpline to contact in the time of need.
The government reportedly decided to launch a single emergency helpline in Pakistan after Lahore-Sialkot Motorway rape incident in which a woman had to go through a trying ordeal and failed to get through any helpline and seek help of government departments due to ‘jurisdiction dispute’.
The national helpline number has been established under the Ministry of Interior with its head office in the National Command and Operation Centre (NCOC) in Islamabad. It will managed by several operators who will work form the Central Control Room at the NCOC office.